Support
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Sizing, installation, a courier that's gone quiet, or a light that isn't behaving — start here. Chat is the fastest, WhatsApp is the most convenient.
Frequently asked
How many hours of sun do these actually need?
Six hours of direct sun gives every model a full charge. Four hours still gets you a complete night on the Smart 4, Pro 150 and Aura — the Ultra 100 will run about two-thirds of a night. Shade from a tree or parapet for part of the day is fine; permanent shade is not.
Which light do I need for my space?
Rough guide: Aura for garden beds and fence lines, Smart 4 for a porch or side wall, Pro 150 for a facade or terrace, Ultra 100 for a gate, driveway or farm. Send a photo on WhatsApp and we'll tell you exactly which one and how high to mount it.
Will they survive the monsoon?
Yes. The Ultra 100 is IP67 (sealed against immersion), the Smart 4 and Pro 150 are IP66 (sealed against heavy jets), the Aura is IP65. Mount the panel at an angle so water runs off rather than pooling and you'll never think about it again.
Can I install it myself?
The Smart 4, Pro 150 and Aura take about twenty minutes with a regular drill — brackets and fasteners are in the box. The Ultra 100 is heavy enough that we recommend two people and a pole clamp on a proper 3–4m pole.
What does the warranty cover?
Two years on the light and electronics, one year on the battery (Aura: one year overall). Manufacturing defects are replaced, not repaired. Physical damage, wrong-voltage tampering and theft are not covered.
How long does delivery take?
Dispatch within 24 working hours from Rajkot. Metro cities usually receive in 3 days, most of India in 4–5, remote pincodes up to 6. You get a tracking link by email, SMS and WhatsApp the moment the label is generated.
Can I return it if it doesn't suit my space?
Seven days for a replacement or refund if the light is unused and in original packaging. If it's a sizing mistake, talk to us first — we'll usually suggest a better mounting position before you go through a return.
Still stuck? Email care@solghar.in or use the chat bubble in the corner — it goes to the same team.